For your convenience, our most common customer questions are answered right here.
Not finding what you want? Reach out directly through our Contact Us page.
Q: How much do you charge per page?
A: We charge based on time and difficulty involved, and our rates are very competitive. For a free estimate, send your paper to firstname.lastname@example.org and ask for an estimate and/or sample edit. We will reply quickly with a cost estimate in US dollars. We guarantee that the final cost will not exceed the estimate by more than 20%.
Q: What is the usual turn-around time?
A: A paper of 10 pages (double-spaced, 12 point Times New Roman font, 1-1.25″ margins) or less can usually be done within 24 hours. Term papers and journal articles of 20-30 pages can usually be done in 2-3 days. For longer works such as theses, dissertations, and book manuscripts, ask.
Q. Are you available on a same-day basis?
A. Yes, by arrangement. Email email@example.com, and call us at +1 (646) 330-5260. Messages returned promptly.
Q. Are you available evenings, weekends, and holidays?
Q. Do you charge extra for follow-up questions and changes?
A. Usually not if it is very brief; otherwise, yes, but it almost always amounts to comparatively little on the second round. To ensure this, you should mark your new changes, usually by accepting all changes made by us after first reviewing the manuscript and rejecting any changes you disagree with (or want to rewrite). The Track Changes feature in Microsoft Word, which we use (and which can also be viewed in Pages), makes this easy.
Q: Do you charge more for rush service?
A. Yes, a little bit more. Rush service is generally defined as a paper that you request to have returned in less than 24 hours per every 10 pages (double spaced, 12 point Times New Roman font, 1″ margins) up to 3 days or less for 30 pages or more. For longer manuscripts including theses and dissertations, this is determined on a case-by-case basis. To get the best rate, just ask for your paper to be returned within a time interval longer than the 1-3 days indicated here.
Q. Do you use track changes?
A. Yes, for edits and comments. We can also send you a clean copy (a copy with the edits included but not marked) if you want.
Q. Do you guarantee my satisfaction, so that I do not have to pay otherwise?
A. We do expect to be paid for the work we do. If you are concerned about this, you should ask for a free sample edit prior to engaging us to edit the paper. You can also ask for periodic updates, which may require a partial payment at the time each section of the paper is returned.
You should know that the author/editor relationship is typically a difficult one, or at least can be. This is because both author and editor will tend believe that they are right. This is true potentially in this case also, though less so, because we are not employed by your publisher or university and so authorized to make the final editorial decisions, which in this case are yours. We will make lots of changes, all of which we consider to be, for the record, suggestions. You will undoubtedly agree with most and disagree with a few. You should always read very carefully the marked-up edited text with comments that we send back, and then make any changes you wish to make that you feel sure about, and ask us about anything else.
Q. What if I am not pleased with your work for some reason, although I can acknowledge that you did do the work and that your work was of professional quality?
A. We always value feedback and want our customers to be satisfied. We may still think we were in the right, but since the contrary is always theoretically possible, please let us know. We can then discuss what is to be done. Such complaints have been rare. Most of our first-time clients become returning clients, and of course we like it that way.
Q. When and how do I pay?
A. After the work is completed, we will send you an email notifying you that your paper is ready and of the final cost to be paid. As soon as payment has been received, the paper will be returned.
We accept payment by credit card, debit card, and Pay Pal. We do not normally accept inter-bank transfers, because they are more complicated, time-consuming, costly, and can involve some risk. Credit or debit card payments can be made by calling us at (646) 330-5260. An anonymous online payment facility on our site is pending; at present, anonymous (not giving us your card information) credit and debit card payments can be made through Pay Pal. Pay Pal payments can be made to our email address: firstname.lastname@example.org. To make payment by Pay Pal using a Pay Pal account, that account must already have been set up with Pay Pal and your bank (which is linked to your Pay Pal account), as otherwise the payment will be delayed by ten days, which would delay receipt of the edited paper.
Q. How can I know that you are honest and will not cheat me once I have paid by not returning the work as promised or returning work of what I consider to be clearly unacceptable quality?
A. We have been in business since 2006 and have a reputation. Businesses that do not care about pleasing their clients do not stay in business long.
Also, in the US and many countries today (and we are US-based and use US merchant services firms to process payments), consumer protection against merchant fraud is pretty strict. If anyone takes a payment and then cheats you, you should first demand that the payment be returned, pointing out that you believe that the terms of the agreement were not fulfilled, and that you are prepared to take legal recourse. Then call your bank or credit card company, or Pay Pal if you paid that way, and inform them of the matter. They will immediately issue you a full credit, returning the money to you entirely until the resolution of the inquiry that they will then conduct. The burden of proof is on the merchant to prove that the product was delivered and the terms of the agreement honored. For these reasons, you should not worry about being defrauded.
The concern is legitimate when doing business with persons and companies you do not already know well. If you have further concerns about this, please feel free to raise them.
Q. I have a paper topic but don’t know how to get started writing. Can you help me by discussing this?
A. Yes. Doing this can be very productive, and it is not usually that time-consuming. See also some of the writing resources on this site.
Q. Can you meet to edit in person, or to discuss my paper topic and how I might approach the writing?
A. Yes, if need be, and if we have someone in your area. (We are New York based but have clients throughout the United States and the world). However, we do not recommend that we edit your paper in person with you present. The reason is that editing is an intrinsically solitary activity, like writing. As time spent speaking with you would be time from editing, this would increase the amount of time necessary. A higher fee might also be necessary to account for travel, as well as the costs of arranging to work on your project at that specific time rather than scheduling the work at our convenience. Finally, some people like this idea because they want to be able to intervene and say things like, “No, I did not mean that (what a sentence was just edited to say) but this,” or “I am not sure if I worded it right, but I meant was…” In the first case, this is fine, but it probably is more efficient to do this in writing. In the second case, the problem here is with the idea that an intention that lay behind what was written can be expressed in speech so that we can understand what you mean even though it is not what you seemed to mean, given what you wrote. This presents an interesting philosophical problem, but a moment’s thought will reveal that if you can say it clearly, you can write it clearly, and that the kind of discussion that might be needed in this case is not really different from one that can be had in writing. However, all this considered, we can have someone meet with you in person if you want and if you are in New York City or we have someone in your area. However, we almost always will discourage doing this, as it is less efficient and more costly, and not more effective.
Q. Do you offer tutoring?
A. If you are a foreign and English as a Second Language (ESL) student looking for an English writing or speaking tutor, for university writing and other purposes, we can perhaps refer you tutors who provide this service. Feel free to email or call.
Q. What is the difference between proofreading and editing?
A. Proofreading is rudimentary and based on the idea that there is correct and incorrect writing. It normally covers spelling and punctuation, and grammar and rules of syntax. Editing, or to be more precise copyediting, which is what most of our clients ask for, is about not only writing correctly but also writing well. We will look at your text with a comprehensive eye for writing problems of every kind. This includes word choice and stylistic questions pertaining to sentences, and the organization, unity, and flow of paragraphs, sections, and the work as a whole. Simply put: if something seems to us said badly, we will change it so that it is said well. We also find that logical gaps or errors in reasoning are common among students, graduate students, and even scholars writing papers, and we are very attentive to these problems and skilled in guiding you in identification you in correcting them. This is one of our areas of expertise, based on our recognition that a good sense of the informal uses of logic and the rhetoric of argumentation in the paper is important in terms of both how you present what you are saying, and even more importantly, whether or not how you do so makes a good argument that may persuade a skeptical reader, which is almost all readers.
Q. Do you guarantee confidentiality?
A. Yes. Your writing, as written by you, is yours as author, and so belongs to you by legal and moral right as far as we are concerned. We will not share it with anyone, nor quote from it or borrow any idea of yours without not only crediting you but asking and obtaining your permission first. What you publish is of course in the public domain and anyone can refer to it as long as they cite work and author (you) properly. We will never allow anyone will see or hold a copy of your paper except on an as-needed basis defined by the demands of the work we have agreed to do for you. We will retain copies in our files under your name as past, present, and hopefully continuing client, and also in case we need to document work that we did for internal business or legal purposes. We will thus also have backup copies in case you lose them, and there is no charge for asking for a copy of something you have lost.
Q. Do you have particular areas of specialty?
A. With regard to scholarly papers, our specialities at this time are the humanities (including the study of literature in English and other languages, art history, film studies, history, philosophy (both in the English/American and “Continental” traditions); qualitative, interpretive, and theoretical social science; and law.
We hope to be adding other academic specialties in the future as we are hiring specialists in this area who are trained professional scholars with demonstrated expertise writing in their field.
We also edit and consult on personal statements for PhD and other graduate programs in all academic and professional disciplines, including law, medicine, and business, and post-graduate programs, internships, residencies, etc. We have helped people get into top programs.
We also edit CVs, resumes, and cover letters and related texts for academics and others, and business and government internal reports, marketing copy, and other documents.
Q. Is it ok to have my paper edited according to the rules of my college or university?
A. Yes, in almost all cases. (There are some schools that have rules against it, but most do not. It may also, for obvious reasons, be limited or prohibited in writing courses). We are editors. We do not do your thinking for you. If an idea occurs to us of something else that you might have said, done, or argued, we will mention this in a comment, not changing it for you but indicating that this something that you should think more about, and where possible offering suggestions as to how you might do so. Comments are great for this, and we use them often and freely.
Q. I want to write the paper in my native language and then translate it into English and have you edit the translation. Will you?
A. Sure, but it is a terrible idea to write this way. Thinking tends to be language-specific in many ways. If you want to write a paper in English, you should write it in English, and think in English while you are writing it. Get as quickly as possible away from thinking in your native language and then asking yourself, How can I say this in English? Then you are translating in your head. Because different languages divide up that which can be spoken about in different ways, translation gives analogies and not equivalents. You are not a writer at all in the language you are writing in unless you do all your thinking in that language while you are writing. Writing in one language and translating it into another is writing two papers and so is twice as much work.
Q. Will you write my paper for me if I ask you to?
(Why on earth would anyone want to do that? They would be trying to make themselves a more competitive candidate for positions that they are not that qualified for on the merits of your own work. People who do that are not interested in the work itself. Who can be happy doing work they don’t like? True, there may be a disconnect between writing well in some of your courses and getting a good job upon graduation based upon high grades. If so, you should find a different class or find a way to get interested in the work that you thought you would not enjoy enough to be able to do well. For more about this, see “Avoiding Plagiarism” on this site.
Also, if you found someone to write your paper for you, how do you know that your instructor will not find out that you could not have written it, because you don’t write that well? This happens, and then you will not graduate at all, because you will be kicked out of the university.)
Q. Why not have my friend, or someone else whose flier I saw on campus, edit my paper?
A. Your friend is probably not a full-time professional academic editor, and also will probably do a less thorough job than a professional editor paid for their time. Most people who advertise on campuses with fliers are not professional editors either, but graduate students who do this on the side, a few hours a week, for some extra cash.
Q. There is a company that I found somewhere that does this more cheaply. Why should I hire you?
A. Because we will do better work. Our editors are all native speakers of English as well as people with scholarly backgrounds at leading universities in the English-speaking world. Not everyone in developing countries who speaks English is at our level. And that flier you saw may be for a graduate student who is editing papers for a bit of extra cash on the side, but is not a professional academic editor. If you doubt this, ask them and us for a sample edit.